FAQ'S
Where Are You Located?
We're nestled in the heart of Mason, Ohio, right in the Cincinnati area!
Do You Offer Wholesale?
Absolutely! We're thrilled to partner with like-minded souls. If you’re interested in our wholesale options (everything except original art), shoot us an email, and we’ll get the ball rolling!
Do You Create Custom Art for Offices, Boutiques, and Homes?
Absolutely! It would be an honor to create custom art that brings joy and inspiration to your sacred space, whether it's your home, workspace, boutique, salon, or store. We’re passionate about crafting pieces that resonate with your dreams and passions, making each space uniquely yours. Let’s bring your vision to life together!
Where Do You Ship To?
We currently ship anywhere within the USA. If you are outside the USA, please send us an email and we will make it happen for you!
Which Mail Carriers Do You Use?
We typically ship via USPS and UPS, offering FREE SHIPPING on orders of $75 or more within the USA. For our Canadian friends, shipping fees are calculated at checkout based on the carrier.
How Long Will It Take to Get My Order?
We’re quick on our feet! Most orders ship out between 3-5 business days, but please allow a little more time around new launches and busy season. Once shipped, your package should arrive within 3-6 business days.
How Does Local Pickup Work?
Local pickup is free and oh-so-easy! Just choose this option at checkout, and we’ll email you when your order is ready (typically within 1-3 business days). You’ll have 7 days to pick it up, or we will ship to you( for free if its above $75).
Can I Send a Gift to a Friend or Loved One?
Absolutely! Want to add a personal note? Just type it out in the order notes before checkout, and make sure to add their address. And we’ll make sure it stands out for your recipient.
Do You Offer Gift Cards?
Yes! Our digital gift cards are perfect for last-minute gifts. Choose your amount, enter the recipient’s email at checkout, and they’ll receive it instantly. Want to send it later? Just use your own email and forward it whenever you’re ready.
Do You Accept Returns or Exchanges?
We don’t offer refunds, but if your item arrives damaged (like broken glass), we’ll happily send you a replacement. If you’re not satisfied with your order, email us at artbyamruta@gmail.com, and we’ll do our best to make it right.
Important Notes:
- We cannot accept returns on sale items, gift cards, custom products, or original art.
- Custom orders are non-replaceable, so please double-check everything before placing your order.
Stolen Packages, Incorrect Addresses, or Carrier Issues:
If your package is stolen or delivered incorrectly by the carrier, we can't be held responsible. You'll need to file a claim with UPS/USPS for a refund. Please double-check your shipping address at checkout to avoid any mishaps. If the address was incorrect and the package is returned to us, there will be an $8 re-shipping fee.
What If My Order Arrives Broken or Damaged?
Don’t worry—we’ve got your back! If your order arrives damaged, email us ASAP with photos of the damaged item, the packaging, and the shipping label. We’ll take care of it from there! Send all the details to artbyamruta@gmail.com and we’ll handle it from there.
Do You Offer Gift Favors or Wholesale Custom Orders?
Yes, we do! Our candles make perfect gifts for closing gifts, employee or client appreciations, anniversaries, party favors, weddings, bachelorette parties, farewells, conferences, and more. If you're looking to add a custom touch to your event, we’d love to help make it extra special! Just reach out, and we'll handle the rest.
Do You Offer or Host Private Candle Making or Paint & Ponder Events?
Absolutely! Our private candle making sessions and Paint & Ponder events are perfect for crafting memorable experiences for birthdays, anniversaries, intimate gatherings, family holiday traditions, and more. They also make fantastic team-building activities and are ideal for fostering friendships at work. Whether you’re celebrating a special occasion or looking to strengthen team bonds or throw a farewell party for your colleague, we’ll help you create a unique and joyful experience. Contact us to start planning your next special event at artbyamruta@gmail.com
If you’ve got any other questions, feel free to reach out! Your support means the world to this dreamer who never imagined this journey. Thank you for being part of it! 🌟
Love,
Amruta